Return Policy

At Fog Retail, we strive to ensure customer satisfaction with every purchase. If you’re not completely happy with your order, our hassle-free return policy has you covered.

Eligibility for Returns

✅ Items must be unused, in their original packaging, and in resellable condition.
✅ Returns must be initiated within 7 days of delivery.
✅ Items must include all original accessories, manuals, and warranty cards (if applicable).
✅ Certain items, such as software, digital products, and hygiene-sensitive items (e.g., earphones), are non-returnable unless defective.

How to Initiate a Return

Contact Us – Email our support team at [email protected] with your order details and reason for return.
Approval & Instructions – If eligible, we will provide return instructions and shipping details.
Ship the Item – Securely pack the product and send it back using a trackable shipping method.
Inspection & Refund – Once received and inspected, we will process your refund or exchange within 5-7 business days.

Refund & Exchange Policy

✅ Full Refund – Issued to your original payment method for eligible returns.
✅ Exchange – If you prefer a replacement, we will process an exchange for the same or similar item.
✅ Shipping Costs – Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

For any questions or concerns, feel free to reach out to our customer support team at [email protected]. We’re here to help!