Return Policy

At Fog Retail, we strive to ensure customer satisfaction with every purchase. If you’re not completely happy with your order, our hassle-free return policy has you covered.

Eligibility for Returns

✅ Items must be unused, in their original packaging, and in resellable condition.
✅ Returns must be initiated within 7 days of delivery.
✅ Items must include all original accessories, manuals, and warranty cards (if applicable).
✅ Certain items, such as software, digital products, and hygiene-sensitive items (e.g., earphones), are non-returnable unless defective.

How to Initiate a Return

Contact Us – Email our support team at sales@fogretail.com with your order details and reason for return.
Approval & Instructions – If eligible, we will provide return instructions and shipping details.
Ship the Item – Securely pack the product and send it back using a trackable shipping method.
Inspection & Refund – Once received and inspected, we will process your refund or exchange within 5-7 business days.

Refund & Exchange Policy

✅ Full Refund – Issued to your original payment method for eligible returns.
✅ Exchange – If you prefer a replacement, we will process an exchange for the same or similar item.
✅ Shipping Costs – Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.

For any questions or concerns, feel free to reach out to our customer support team at sales@fogretail.com. We’re here to help!